Beyond the Mandate: How to Avoid Duplication Without the Force

I was at the Holyrood Connect Public Sector Digital Leadership Exchange at the University of Edinburgh earlier this week and one of the common threads was whether certain things should have a mandate from the centre to avoid duplication of Continue reading Beyond the Mandate: How to Avoid Duplication Without the Force

Guest Blog for Government Digital Service

I was asked to do a guest blog for GDS on my experience as a Service Manager on one of their early service assessments.  You can see what I have been doing at work of late, including a screenshot from the Continue reading Guest Blog for Government Digital Service