Tag Archives: User experience

Beyond the Mandate: How to Avoid Duplication Without the Force

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I was at the Holyrood Connect Public Sector Digital Leadership Exchange at the University of Edinburgh earlier this week and one of the common threads was whether certain things should have a mandate from the centre to avoid duplication of Continue reading Beyond the Mandate: How to Avoid Duplication Without the Force→

Verify on Gov.UK – a user experience

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I had occassion to become a beta user for the Government Digital Service sponsored Verify service (previously known as IDA – Identity Assurance). I’d come across this before at work, I spent the first six months of 2014 as the Continue reading Verify on Gov.UK – a user experience→