Digital Transformation in Government

The purpose of government is to serve its citizens, it should do that as efficiently and effectively as possible. The extent to which any specific government serves its people should depend very much on the needs and wishes of those Continue reading Digital Transformation in Government

Verify on Gov.UK – a user experience

I had occassion to become a beta user for the Government Digital Service sponsored Verify service (previously known as IDA – Identity Assurance). I’d come across this before at work, I spent the first six months of 2014 as the Continue reading Verify on Gov.UK – a user experience

Guest Blog for Government Digital Service

I was asked to do a guest blog for GDS on my experience as a Service Manager on one of their early service assessments.  You can see what I have been doing at work of late, including a screenshot from the Continue reading Guest Blog for Government Digital Service

Some thoughts on Public vs Private Pay Comparisons

http://www.bbc.co.uk/news/business-13329634 News articles like this are very misleading. One might well report that police officers earn more than McDonalds employees, which is largely what it says. Neither public nor private sector are homogeneous, and there are few jobs that are Continue reading Some thoughts on Public vs Private Pay Comparisons

You Cannot E-mail HMRC?

I was somewhat surprised tonight to discover that HMRC apparently refuse e-mails from members of the public (AKA customers) with tax enquiries. This was started because I got a coding notice (dated 21 February 2011)  that said I owed some Continue reading You Cannot E-mail HMRC?