Performance Objectives – Public Sector Slack et al. identify five generic performance objectives: quality speed dependability flexibility cost These generic performance objectives are explained below. There are public sector examples to help illustrate them. Quality Quality is about consistent performance. Continue reading Performance Objectives – Public Sector
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I was somewhat surprised tonight to discover that HMRC apparently refuse e-mails from members of the public (AKA customers) with tax enquiries. This was started because I got a coding notice (dated 21 February 2011) that said I owed some Continue reading You Cannot E-mail HMRC?